We are passionate about offering a great place to work and retained Investors in People Gold accreditation in 2020.

We value collaborative working and encourage active staff participation and contributions to all that we do.

Working for Phoenix

We're passionate about our community and we're passionate about success. 

As we grow, we need to attract talented people with the right attitude to challenge and deliver innovative services and partnerships. We innovate by keeping our minds open to new approaches and possibilities. We lead and motivate our teams by communicating a clear purpose, so that people know why their work is important.

In return we will provide opportunities to develop your skills and encourage you to build a future with us. That includes an impressive range of employee benefits.

Wherever your expertise or aspirations lie - customer service, maintenance, resident Involvement, housing management, human resources, IT, development - we have a great deal to offer the right people.

What makes us a great place to work

This is a selection of responses from our staff to surveys in spring 2021:


"I think the work that Phoenix does is fantastic. It's so rare to find true resident-led social housing and I think Phoenix does it right. The organisation does so much for the community and all the staff really care."

"Friendly, diverse and an enjoyable place to work."

"Phoenix is a very supportive organisation that looks after its staff and wants to do its best by its tenants."

"I enjoy supporting residents individually and organisationally."

"Good colleagues. The organisation cares about employees and flexibility."

"Phoenix has made sure that working from home has been as comfortable for us as possible. I've not had to go without anything that was needed to continue to provide a good service to our residents."

"It is one of the most positive parts of working at Phoenix that there is a lot of flexibility about how you manage your time, so long as the work is delivered."

"I joined during the pandemic. I have been so impressed at the steps my manager and the wider Phoenix community have taken to ensure I was able to do my job. It is also very positive how much is invested in staff wellbeing."

"I like the structure, the staff and the way that Phoenix is run for and by the residents."

"I love the community spirit of Phoenix, everyone respects and looks out for one another. I have also opportunities to progress my career and plenty of training to support that progression. Benefits are the best I have ever had in my working life."

"I love that we encourage the community to get involved and wish more organisations did the same."

"Great team. Great office. Great values. Resident led."

"We want to deliver a first class service with fun and empathy. I never lose sight of the fact that residents pay our wages and deserve a high quality service."

"Positive culture throughout Phoenix and shared vision. There's lot's of opportunities for personal development, supportive team and great staff benefits."

"Phoenix is an amazing place to work."


What we expect from you

We expect all our employees to be committed, hard working and to have the desire to deliver a first class service to our residents.

You should have:

  • the ability to make a difference and have a tangible impact on business turning your passion into actions.
  • creative and fresh thinking in your work and your life, regardless of your role.
  • a spirit of collaboration, thriving from working with a diverse range of people with different views, perspectives and priorities.
  • a pragmatic and commercial mindset that understands the challenge of sustainability.
  • the ability to seize responsibility fast and hit the ground running.

If those are the kinds of challenges you are looking for, we would like to hear from you.

What we offer

We're a very ambitious housing association and working for Phoenix can be demanding. Our aim is to contribute to the growth and development of our community, and that means always giving your best.

To help our employees, we have an impressive range of benefits, development initiatives and training programmes.

These are some of the benefits we offer to Phoenix Community Housing staff.


  • Annual leave: 30 days annual leave plus eight bank holidays
  • Sick pay: up to six months full pay and six months half pay based on length of service
  • Bereavement leave

Personal development

  • An annual continuous professional development fund
  • Access to excellent learning & development programme with CIH/ILM accreditations
  • Study leave


  • Maternity pay: four months with full pay and statutory pay for the remaining period (after two years of service)
  • Two weeks' paid paternity leave
  • Parental support leave


  • Opportunities for flexible working
  • Health care scheme including private cover
  • Eye care vouchers
  • Flu vaccinations
  • Employee Assistance Programme (EAP)


  • Generous pension plan with the Social Housing Pension Scheme (SHPS)
  • Annual cost of living pay reviews


  • Season ticket loan
  • Mileage scheme for cars, motorcycles and bicycles
  • Cycle to Work Scheme


Equality at Phoenix

Phoenix is committed to equal opportunities and we are proud to be a Disability Confident committed employer. 

The recruitment and selection process is an important part of Phoenix's efforts to achieve this. The process is comprehensive and rigorous to ensure that all applicants receive fair, equitable and objective treatment.

The process aims to ensure that the person who best meets the person specification is appointed without discrimination on the grounds of:

  • race
  • sexual orientation
  • colour
  • nationality
  • ethnic or national origin
  • disability
  • gender
  • age
  • marital status
  • religion.

We expect all of our staff to share our commitment to safeguarding and promoting the welfare of vulnerable groups.

We also encourage all of our partner organisations and suppliers to be Disability Confident employers.


We offer a range of apprenticeships to give people the skills and experience to find long-term work.

Apprenticeships are a mixture of on-the-job experience and off-the-job training. On the job, you will gain key transferable skills such as:

  • working in teams
  • problem solving
  • communication and using new technology

Outside of the office you will spend time working towards a recognised Apprenticeship Framework.

During the apprenticeship within Phoenix you will be supported by your tutor and by an experienced manager.

To be eligible for the scheme you must:

  • be aged 16 or over (please note there is no longer an upper age limit)
  • be a Lewisham resident
  • have residency entitlement, there must be no restrictions on your status in the UK (all successful candidates will need to produce their passport once a job offer is made)
  • meet the minimum criteria required as stated in the relevant job description (all potential applicants will be expected to attend an initial assessment session).

Look out for more information on our news pages.

We are part of the wider Lewisham Council apprenticeship scheme. More details of apprenticeships on offer through this scheme can be found on the Lewisham Council website.