In this section...
We want you, your family and neighbours to enjoy living in your home and community.
We take reports of antisocial behaviour very seriously and will take the necessary steps to protect residents.
If a crime is taking place or if you feel that you or someone else is in immediate danger, always call 999.
If it is a non-emergency or you would like to report antisocial behaviour to the police, please call 101 or contact the Safer Neighbourhood Team.
Antisocial behaviour is unwelcome activity that causes alarm and distress to people, including:
You can report antisocial behaviour by contacting us during working hours (9am-5pm).
In an emergency at other times, please call 999.
When you report incidents of antisocial behaviour please try to provide as much information as possible. This should include:
After you report antisocial behaviour we will arrange an interview with you. This will be within one working day for emergency cases and five working days for low risk cases.
Where appropriate, we will take immediate action to secure properties.
Your Housing Officer will offer you support and advice throughout the process. You can expect Phoenix to:
We will investigate the complaint by:
With your permission, we will interview those responsible. If there is proof that there has been antisocial behaviour, we will begin appropriate action. For example:
Although legal action is the last step, in serious cases we will take tenancy enforcement action. The actions we could take might include:
We can evict people from their homes in appropriate cases where we have tried all other solutions or the problem is very serious. We need strong evidence to be able to do this, and it is up to the court to decide whether or not to make a possession order.
We can provide you with support such as interpreters and assistance if the case goes to court. We will stay in regular contact with you and make sure you know what we are doing.
If you are experiencing domestic violence and are in immediate danger, call the police on 999.
Domestic abuse is any incident or pattern of controlling, coercive or threatening behaviour, violence or abuse. It is committed by someone close to you, such as a partner or family member and can include:
Our first aim is always to minimise any risk of harm to residents (and their children) reporting domestic violence and abuse. If you are experiencing domestic abuse, or worried about a neighbour or other Phoenix resident, please contact us. We are here to support you and will work with other agencies and professionals to keep our residents safe.
When you report a case of domestic abuse to Phoenix, we will arrange to meet with the victim within 24hours of the report in a private environment. Our specialist staff are trained and experienced in dealing with domestic abuse and will always support victims and survivors of domestic abuse sensitively, appropriately and in confidence.
Our support includes:
Phoenix works in partnership with local agencies to actively reduce the instances and impact of domestic violence. These include:
For more information about our approach to managing and reducing the instance of domestic abuse cases and how we will work with other agencies and partners to ensure the ongoing safety of victims or survivors of domestic abuse, please read our Domestic Abuse policy.
If you are experiencing domestic violence and are in immediate danger, call the police on 999.
For help and support contact: