Contact us

There are several ways for you to get in touch with us. 

If you are contacting us to report an emergency repair, please contact us by phone to ensure we can respond as quickly as possible. 

My Phoenix Portal 

You can contact us anytime, 24/7, via our resident portal. That includes booking repairs appointments through the portal.


You can contact us at any time by email at

So that we can best respond to your enquiry, if you are a Phoenix resident or leaseholder, please provide your full name and property address with any email correspondence.


Call us on: 0800 0285 700

Connect to a BSL Interpreter

British Sign Language users can contact us by clicking the image below. 

If you are unhappy with our service and want to make a complaint, click here.

Media inquiries

For all media inquiries, please contact:

Before you get in touch, have you checked to see if an answer to your question is on our website? This could be much quicker than giving us a call.

Our website is full of information: from types of repair to reporting repairs, from managing your tenancy to advice on our employment and training programme. You can also visit our Frequently Asked Questions page for some common problems and how to resolve them.