Policies

AttachmentSize
PDF icon Abandoned and Unauthorised Vehicles Policy (May 2021)146.39 KB
PDF icon Abandoned and Unauthorised Vehicles Policy - Picture Version (May 2021)1.14 MB
PDF icon Allocations and Lettings Policy (July 2020)204.58 KB
PDF icon Allocations and Lettings Picture Version580.63 KB
PDF icon Asbestos Management Policy (May 2022)236.96 KB
PDF icon Assignment Policy and Procedure (September 2020)182.97 KB
PDF icon Aids and Adaptations Policy (July 2021) 183.27 KB
PDF icon Anti-Fraud and Corruption Policy (November 2021)278.65 KB
PDF icon Anti-Bribery Policy (November 2021)330.9 KB
PDF icon CCTV Policy (November 2019)161.96 KB
PDF icon Community Volunteers Policy (January 2021)174.06 KB
PDF icon Compensation Policy (Sept 2019)193.63 KB
PDF icon Complaints Policy November 2021209.63 KB
PDF icon Conversion of Green Spaces to Parking Policy (May 2019)260.78 KB
PDF icon Decant & Temporary Transfers Policy (November 2020)179.7 KB
PDF icon Discretionary Reduction in Major Works Service Charges (July 2020)178.43 KB
PDF icon Disposal of Assets Policy (November 2017) 337.04 KB
PDF icon Domestic Abuse Policy (March 2019)268.56 KB
PDF icon Door Entry Fob Management Policy (November 2021)167.23 KB
PDF icon Electrical Safety Policy (July 2020)257.4 KB
PDF icon Electric Showers and Pump Policy (November 2021)223.96 KB
PDF icon Enhanced Repairs Policy (July 2017)244.86 KB
PDF icon Eviction Policy (July 2021)167.08 KB
PDF icon Fencing Policy (July 2020)161.15 KB
PDF icon Flytipping Policy (July 2019)230.08 KB
PDF icon Former Tenant Arrears and Write Off Policy (January 2021)146.91 KB
PDF icon Garage Policy (September 2020)149.54 KB
PDF icon Garage Policy Picture Version (November 2020)269.37 KB
PDF icon Garden Scheme Policy (January 2019)350.54 KB
PDF icon Group Data Protection Policy (July 2021)155.64 KB
PDF icon Group Fire Safety Policy (November 2021) 305.89 KB
PDF icon Gas Safety Policy (May 2022)256.83 KB
PDF icon Hazelhurst Court Allocations and Lettings Policy (November 2019)288.33 KB
PDF icon Hazelhurst Court Mobility Scooters Policy (November 2019)161.45 KB
PDF icon Hazelhurst Court Pet Policy (November 2019)143.52 KB
PDF icon Hazelhurst Court Rent and Service Charge Policy166.01 KB
PDF icon Home Ownership Management Policy (May 2022)181.07 KB
PDF icon Home Ownership Arrears Policy (March 2019)342.82 KB
PDF icon Internal Decoration Scheme Policy (November 2021) 149.54 KB
PDF icon Leasehold Hardship Buy Back Policy (July 2020)191.65 KB
PDF icon Legionella Management Policy (November 2021) 284.73 KB
PDF icon Leasehold Major Works Policy (July 2020)167.32 KB
PDF icon Lightning Protection System Picture Version Policy (November 2020)188.67 KB
PDF icon Lightning Protection System Policy (November 2020)187.58 KB
PDF icon Managing Unacceptable Behaviour Policy (March 2021)206.39 KB
PDF icon Minibus Policy (November 2017)701.63 KB
PDF icon Mobility Scooters Policy (November 2019)174.77 KB
PDF icon Mutual Exchange Policy (May 2019)455 KB
PDF icon Parking Policy (September 2017)361.52 KB
PDF icon Passenger Lift Policy (November 2020)154.75 KB
PDF icon Passenger Lift Policy Picture Version (November 2020)283.97 KB
PDF icon Pest Control Policy (July 2019)164.75 KB
PDF icon Phoenix Academy - Assessment Policy and Procedure (September 2021)186.93 KB
PDF icon Phoenix Academy - Avoiding Plagiarism Guidance (September 2021)194.79 KB
PDF icon Phoenix Academy - Breach of Student Code of Conduct Procedures (September 2021)160.49 KB
PDF icon Phoenix Academy - Complaints Policy and Procedure (September 2021)179.43 KB
PDF icon Phoenix Academy - Malpractice Policy and Procedure (September 2021)191.92 KB
PDF icon Phoenix Academy - Student Code of Conduct (September 2021)180.98 KB
PDF icon Phoenix Academy Terms and Conditions (September 2021)181.56 KB
PDF icon Phoenix Standards (May 2016)642.76 KB
PDF icon Property Reclassification Policy (March 2021)194.62 KB
PDF icon Property Reclassification Policy Picture Version (March 2021)567.01 KB
PDF icon Reasonable Adjustment Policy (March 2021)212.02 KB
PDF icon Recharges to Residents Policy (September 2020)171.79 KB
PDF icon Rent Arrears Policy (July 2021)192.65 KB
PDF icon Resident Scrutiny and Tenant Panel Recruitment Policy (Sept 2019)151.95 KB
PDF icon Responsive Repairs Policy (January 2019)387.1 KB
PDF icon Rent Arrears Policy (July 2021)192.65 KB
PDF icon Rent and Service Charge Policy (November 2021)188.95 KB
PDF icon Right to Acquire Policy - Picture Version (May 2021)470.06 KB
PDF icon Right to Buy Policy (May 2022)182.68 KB
PDF icon Right to Acquire Policy (May 2021)158.76 KB
PDF icon Rent Account Refunds and Credits Policy (May 2022)179.53 KB
PDF icon Safeguarding Policy (Sept 2019)274.41 KB
PDF icon Service Charter (July 2020)406.43 KB
PDF icon Shared Ownership Eligibility and Affordability Policy (March 2019)344.71 KB
PDF icon Shared Ownership Rent and Service Charge Setting Policy (March 2019)345.63 KB
PDF icon Shared Ownership Staircasing and Resales Policy (November 2021)165.39 KB
PDF icon Succession Policy (September 2020)187.25 KB
PDF icon Supporting Residents At Risk Policy (July 2021)204.71 KB
PDF icon Storage Shed Policy (May 2021)132.86 KB
PDF icon Tenant Support Services Fund Policy (March 2018)472.81 KB
PDF icon Tenant property improvements and alterations policy (November 2019)190.36 KB
PDF icon Translation and Interpretation Policy (May 2019)291.88 KB
PDF icon Tenure Policy (November 2021) 168.65 KB
PDF icon Transport Assistance Policy (November 2017)349.5 KB
PDF icon Tree Maintenance Policy - Picture Version (May 2021)916.83 KB
PDF icon Tree Maintenance Policy (May 2021)193.31 KB
PDF icon Whistleblowing Policy (November 2021)230.56 KB