 Abandoned and Unauthorised Vehicles Policy (May 2021) | 146.39 KB |
| Aids and Adaptations Policy (July 2021) | 183.27 KB |
| Allocations and Lettings Policy (July 2020) | 204.58 KB |
| Anti-Bribery Policy (November 2021) | 330.9 KB |
| Anti-Fraud and Corruption Policy (November 2021) | 278.65 KB |
| Asbestos Management Policy (May 2022) | 236.96 KB |
| Assignment Policy and Procedure (September 2020) | 182.97 KB |
| Board Recruitment Policy (November 2020) | 231.97 KB |
| Building and Fire Safety Policy (April 2024) | 282.38 KB |
| CCTV Policy (November 2019) | 161.96 KB |
| Community Volunteers Policy (January 2021) | 174.06 KB |
| Compensation Policy (Sept 2019) | 193.63 KB |
| Complaints Policy April 2024 | 186.9 KB |
| Contractor Insolvency Policy (March 2021) | 272.83 KB |
| Contractors and Supplier Service Charter (July 2020) | 406.43 KB |
| Conversion of Green Spaces to Parking Policy (May 2019) | 260.78 KB |
| Damp and Mould Policy (March 2023) | 204.05 KB |
| Data Protection Policy (July 2021) | 155.64 KB |
| Decant & Temporary Transfers Policy (November 2020) | 179.7 KB |
| Discretionary Reduction in Major Works Service Charges (July 2020) | 178.43 KB |
| Disposal of Assets Policy (May 2023) | 191.13 KB |
| Domestic Abuse Policy Final March 2024.pdf | 164.12 KB |
| Door Entry Fob Management Policy (November 2021) | 167.23 KB |
| Electric Showers and Pump Policy (November 2021) | 223.96 KB |
| Electrical Safety Policy (August 2023) | 232.35 KB |
| Enhanced Repairs Policy (July 2017) | 244.86 KB |
| Eviction Policy (July 2021) | 167.08 KB |
| Fencing Policy (2023-24) | 163.37 KB |
| Flytipping Policy (July 2019) | 230.08 KB |
| Former Tenant Arrears and Write Off Policy (January 2021) | 146.91 KB |
| Garage Policy (September 2020) | 149.54 KB |
| Garden Scheme Policy (January 2019) | 350.54 KB |
| Gas Safety Policy (May 2022) | 256.83 KB |
| Hazelhurst Court Allocations and Lettings Policy (November 2019) | 288.33 KB |
| Hazelhurst Court Mobility Scooters Policy (November 2019) | 161.45 KB |
| Hazelhurst Court Pet Policy (November 2019) | 143.52 KB |
| Hazelhurst Court Rent and Service Charge Policy | 166.01 KB |
| Home Standard (August 2023) | 251.07 KB |
| Home Ownership Arrears Policy (March 2019) | 342.82 KB |
| Home Ownership Management Policy (May 2022) | 181.07 KB |
| Internal Decoration Scheme Policy (November 2021) | 149.54 KB |
| Leasehold Hardship Buy Back Policy (July 2020) | 191.65 KB |
| Leasehold Major Works Policy (July 2020) | 167.32 KB |
| Legionella Management Policy (July 2022) | 254.2 KB |
| Lettings Standard (January 2023) | 129.38 KB |
| Lightning Protection System Policy (November 2020) | 187.58 KB |
| Managing Unacceptable Behaviour Policy (July 2022) | 183.08 KB |
| Minibus Policy (November 2017) | 701.63 KB |
| Mobility Scooters Policy (November 2019) | 174.77 KB |
| Mutual Exchange Policy (May 2019) | 455 KB |
| Parking Policy (September 2017) | 361.52 KB |
| Pest Control Policy (July 2019) | 164.75 KB |
| Passenger Lift Policy (December 2023) | 228.9 KB |
| Phoenix Academy - Assessment Policy and Procedure (September 2021) | 186.93 KB |
| Phoenix Academy - Avoiding Plagiarism Guidance (September 2021) | 194.79 KB |
| Phoenix Academy - Breach of Student Code of Conduct Procedures (September 2021) | 160.49 KB |
| Phoenix Academy - Complaints Policy and Procedure (September 2021) | 179.43 KB |
| Phoenix Academy - Malpractice Policy and Procedure (September 2021) | 191.92 KB |
| Phoenix Academy - Student Code of Conduct (September 2021) | 180.98 KB |
| Phoenix Academy Terms and Conditions (September 2021) | 181.56 KB |
| Phoenix Standards (November 2022) | 476.08 KB |
| Property Reclassification Policy (March 2021) | 194.62 KB |
| Reasonable Adjustment Policy (March 2021) | 212.02 KB |
| Recharges to Residents Policy (September 2020) | 171.79 KB |
| Rent Account Refunds and Credits Policy (May 2022) | 179.53 KB |
| Rent Arrears Policy (July 2021) | 192.65 KB |
| Rent and Service Charge Policy (November 2021) | 188.95 KB |
| Resident Scrutiny and Tenant Panel Recruitment Policy (Sept 2019) | 151.95 KB |
| Resident Support Services Fund (2022) | 118.09 KB |
| Responsive Repairs Policy (November 2022) | 213.09 KB |
| Right to Acquire Policy (May 2021) | 158.76 KB |
| Right to Buy Policy (May 2022) | 182.68 KB |
| Safeguarding Policy (Sept 2019) | 274.41 KB |
| Service Charter (July 2020) | 406.43 KB |
| Shared Ownership Eligibility and Affordability Policy (March 2019) | 344.71 KB |
| Shared Ownership Rent and Service Charge Setting Policy (July 2022) | 170.31 KB |
| Shared Ownership Staircasing and Resales Policy (November 2021) | 165.39 KB |
| Smoke and Carbon Monoxide Alarm Policy (May 2023) | 228.14 KB |
| Storage Shed Policy (May 2021) | 132.86 KB |
| Succession Policy (September 2020) | 187.25 KB |
| Supporting Residents At Risk Policy (July 2021) | 204.71 KB |
| Tenant property improvements and alterations policy (November 2019) | 190.36 KB |
| Translation and Interpretation Policy (May 2019) | 291.88 KB |
| Tenure Policy (November 2021) | 168.65 KB |
| Transport Assistance Policy (March 2024) | 179.39 KB |
| Tree Maintenance Policy (May 2021) | 193.31 KB |
| Void Management Policy (January 2023) | 221.79 KB |
| Whistleblowing Policy (November 2021) | 230.56 KB |
